Refund policy

Returns

At Rooted, we stand behind the quality of our products. Customer satisfaction is our number one priority. If you are not completely satisfied with your order, you may return the product(s) for a full refund or replacement. Rooted product must be returned to the original place of purchase. Please visit your retailer or e-commerce site for specific return policies and procedures. We are happy to process your return for purchases made through our website (www.RootedBrooklyn.com). Unused items in saleable condition may be returned within 30 days of purchase. Please see instructions below.

Return Instructions:

Please contact our Customer Service Department at support@heyrooted.com or call us at 1-800-878-3536 during the hours of 8:00 AM through 5:00 PM EST to obtain a Return Authorization Number (RTA) and our shipping address.

When possible, please ship your product in its original packaging and include your packing slip to ensure a full credit. You must include the Return Authorization Number (RTA) on the outside of the package.

We recommend using a prepaid carrier that offers tracking such as USPS, UPS or Fed Ex. Return shipping is the responsibility of the customer.

Upon receipt of the goods, the original method of payment will be credited less a restocking fee of 15%. Refunds and product exchanges should occur within 30 days.

If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@heyrooted.com.